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Delivery FAQ

Are you still able to deliver with everything going on right now?

COVID-19 RESTRICTIONS:

Hampers with Bite are open and are able to turn around fast deliveries! Couriers are deemed an essential service and continue to deliver, but hospitals may have extra restrictions on who can access the building. We also have Contactless deliveries available with our courier providers, our customers health and safety is our top priority.

 

REGIONAL UPDATES:

Due to increasing COVID cases in WA we expect to see a reduced number of workforce across the network, meaning there will be delays in delivery. Please allow additional time for orders to WA. We apologise for the inconvenience and will continue to monitor the situation closely and update accordingly.

Heavy rain and flooding are still disrupting delivery services in the Northern Rivers area of NSW and areas of Queensland. We expect to see some delays to these areas and are monitoring the situation closely

Last update: 05/04/2022

How much does delivery cost?

Delivery will cost around $15-20 for a single hamper being delivered, depending on what you have chosen to order and the delivery location.

Bulk deliveries will be charged at a significantly discounted rate. For Bulk quotes or any queries with the above please contact our sales team via the chat below, call on 1300 614 723 or email us at sales@hamperswithbite.com.au

 

How do you keep your hampers safe in transit?

We use a combination of air pillows, tissue paper and  bottle wraps, plus of course carefully placing the goods inside the hamper! We also use a trusted courier service.

In the rare case that your hamper arrives damaged, we will be more than happy to immediately replace it, but if we don’t have the hamper in stock anymore we’ll suggest something similar for you.

Please contact our Customer Service team for further information or if you need a replacement organised.

Do you offer tracking for your hampers?

All of our hampers are sent tracked with couriers.

For all order placed through our website you will receive an email with your tracking once your order has been dispatched.

For bulk orders, you can use your order reference (a 6 digit reference within the subject of the email correspondence you’ve had with us) on our tracking portal. This will show all deliveries within your order.

Looking to track your order now? Click here

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