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Delivery

COVID-19 RESTRICTIONS:

Hampers with Bite are open and are able to turn around fast deliveries! Couriers are deemed an essential service and continue to deliver, but hospitals may have extra restrictions on who can access the building. We also have Contactless deliveries available with our courier providers, our customers health and safety is our top priority.

REGIONAL UPDATES:

Due to increasing COVID cases in WA we expect to see a reduced number of workforce across the network, meaning there will be delays in delivery. Please allow additional time for orders to WA. We apologise for the inconvenience and will continue to monitor the situation closely and update accordingly.

Heavy rain and flooding are still disrupting delivery services in the Northern Rivers area of NSW and areas of Queensland. We expect to see some delays to these areas and are monitoring the situation closely

Last update: 05/04/2022

At Hampers With Bite we offer a premium courier service that ensures your gifts arrive in a timely matter and in perfect condition. You can select your delivery date for your corporate order in your bulk order form or at our multi-ship check out page. For larger orders your account manager can work with you on delivery dates that best work for you..

Providing the hamper is safe to be left at the address our couriers will leave the hamper in a spot where it won’t be damaged or stolen. Please note couriers are often on a very tight schedule and will not be able to wait at any address for very long.

If it is considered unsafe to leave at the address, there are a few things that could happen:

It could be taken to a collection point (such as Aus Post or Parcel Connect, depending on the courier service), and a missed delivery card will be left, or

The hamper will be returned to the depot and delivery will be attempted again, usually the following business day.

If the parcel remains undeliverable the couriers will make contact with either Hampers With Bite or the recipient to organise a resolution.

Hampers with Bite deliver Australia wide. Regardless of whether you are in the country, city or outback we will always be able to get your hamper to you.

Unfortunately, we currently do not deliver on weekends or public holidays.

For all order placed through our website you will receive an email with your tracking once your order has been dispatched. For bulk orders which you have dealt with our sales team directly on simply contact us and we can provide you your tracking number. Looking to track your order now? Click here

We always put recipient phone numbers and any special delivery notes on the shipping label if they are provided to us. Most couriers are on a very tight schedule and might not be able to call ahead of delivery or to follow the delivery notes if they are too complex.
If no one is in attendance and it’s not safe for the parcel to be left, the courier will take it to either a collection point (such as Aus Post) or back to the depot for redelivery at a later date.



While we can deliver all around Australia, there are certain addresses in regional areas we may not be able to complete door to door delivery. In these instances, your hamper will be delivered to the nearest post office to await collection.

We can turn around most bulk orders very quickly (in a matter of days) though we recommend getting your order in as early as possible so we can guarantee stock. You can then nominate a delivery date for your hampers to arrive at your convenience.

You can also put  a hamper and your delivery address in the checkout to get an accurate price and transit time quote.

Delivery will cost around $15-20 for a single hamper being delivered, depending on what you have chosen to order and the delivery location.

Bulk deliveries will be charged at a significantly discounted rate. For Bulk quotes or any queries with the above please contact our sales team via chat or call on 1300 942 815 or email us at sales@hamperswithbite.com.au

In reality, any company offering “free” delivery has simply added the cost of delivery to the cost of their products. We value transparency, and want to offer the best value products around. We get a direct quote from our courier company for each delivery address and order, and that’s exactly what we charge – no hidden extras.

We use a combination of air pillows, tissue paper and  bottle wraps, plus of course carefully placing the goods inside the hamper! We also use a trusted courier service.
In the rare case that your hamper arrives damaged, we will be more than happy to immediately replace it, but if we don’t have the hamper in stock anymore we’ll suggest something similar for you.
Please contact our Customer Service team for further information or if you need a replacement organised.




We offer complimentary gift cards that go with all of our hampers. You can customise the message that is written in the cards with a very large character limit.

At Hampers with Bite we only utilise premium couriers to ensure delivery is made promptly with the hamper in perfect condition.

If the courier wasn’t able to deliver it right to your recipient’s address and took it to a Post Office for collection, then your recipient will have received a missed delivery card in their mailbox. If their mobile number was provided they will also receive a text letting them know about the collection.

Australia Post and Parcel Connect normally keep packages for two weeks after delivery. If the hamper is not collected within this timeframe, then it will be returned to Hampers With Bite.

We will then reach out to you to advise you of this, and offer you a credit to the full value of the hamper off a future order, or a replacement hamper sent free of charge. We are not able to offer refunds for hampers that are returned to sender because of the perishable nature of the items.

Please see our Refunds Policy for further information

We have a range of different shipping options to choose from when purchasing a hamper. Our smart calendar will show you the earliest date available for delivery, and will let you select your preferred delivery date. While we will always aim to get your delivery as close to your chosen date as possible we suggest, if your order is incredibly time sensitive, to choose either Premium or Twilight delivery (if you’re in Melbourne). These methods have set delivery time-frames, whereas standard is variable by area and is more susceptible to occasional delays or early deliveries. Please see our Regional Updates section for more information!

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